Legal Support Services

LEGAL OPERATIONS SERVICES

Holistic support provides the highest performance

legal-operational-services

Business systems require support, not extra fees

Expert support services are included with all Legal Ops Tech solutions

supporting the entire legal ecosystem in a single, advanced solution.

All the business data captured by your existing systems can be integrated into Orbit ELM. Our experts learn your business challenges, goals, and needs to ensure the right data is available when and where it offers the most impact. ELM Data Integration services seamlessly feed data into business systems to enable true data-driven decisions based on real-time information. Your legal solution transforms data into actionable insights that answer strategic business questions.

Your support services option should not limit your creativity

Comprehensive legal support services include

Workflow & Data Integration Services to seamlessly automate processes, optimize workflow, and bring all business data together.

Early Case Assessment (ECA) helps you know before taking action. Easily manage keywords, dates, and custodians of responsive data.

Vendor onboarding is handled by support experts that ensure your outside legal vendors are ready and capable within your legal tech.

Production Quality Control provides data checkpoints by experienced litigation support reps. This ensures you produce only what you need.

Litigation Project Planning ensures all teams have case goals in mind with milestones, resources, and and requirements in full view.

Periodic Client Check-ins provide users and support reps to collaborate on evolving needs, expectations, and business goals.

Holistic support services improves legal operations by up to 65%

Tech Consulting

Configure system to meet goals

Ongoing process optimization

Experts understand your business needs first

Periodic system evaluations to remain highly-efficient

IT Outsourcing

Implementation without outside consultants

Lifetime IT support included

Experts consult with you on with IT infrastructure

Questel handles the tech, so clients can practice law

Business Processes

Additional FTE experts added to meet evolving client needs

Training and support included

Support includes custom reports, updates, workflows

Most support activities are covered under contract

Customer Service Life

Lifetime client ongoing training and support

24/7 access to experts

Same support team members as implementation

Domestic experts who understand your business

What are clients saying about our legal support services?

I’m a huge fan of individualized customer service. It’s the number one most important thing after performance and I think their support rep teams does a really good job with a high level of personal service.”

 
 
– Dir Legal Ops, Fortune 100 Insurance Provider

“We worked with their support rep team to customize our workflow and the resulting process is decidedly better than what we had before. On a scale of 1-5, where 5 is amazing and 1 is terrible, I’d say my experience with doeLEGAL is a 5.”


-Dir Legal Ops, Fortune 100 Global Health & Wellness Provider

Speak with an expert?

Discover a full suite of legal support services and find the piece you need to optimize your Legal Tech.

Get answers to your unique questions, and find out why Questel is the right choice.