Legal Support Services
LEGAL OPERATIONS SERVICES
Holistic legal support services delivering highest performance
Business systems require support, not extra fees
Expert legal support services are included with all Legal Ops Tech solutions
Elevate the entire business ecosystem with a single, Legal Support Services solution
All the business data captured by your existing systems can be integrated into Ascent ELM. Our experts learn your business challenges, goals, and needs to ensure the right data is available when and where it offers the most impact. ELM Data Integration services seamlessly feed data into business systems to enable true data-driven decisions based on real-time information. Your legal solution transforms data into actionable insights that answer strategic business questions.
Your legal support services option should not limit your creativity
Comprehensive support services include
Workflow & Data Integration Services to seamlessly automate processes, optimize workflow, and bring all business data together.
Early Case Assessment (ECA) helps you know before taking action. Easily manage keywords, dates, and custodians of responsive data.
Vendor onboarding is handled by support experts that ensure your outside legal vendors are ready and capable within your legal tech.
Production Quality Control provides data checkpoints by experienced litigation support reps. This ensures you produce only what you need.
Litigation Project Planning ensures all teams have case goals in mind with milestones, resources, and and requirements in full view.
Periodic Client Check-ins provide users and support reps to collaborate on evolving needs, expectations, and business goals.
Comprehensive legal support services improves legal operations by up to 65%
- Tech Consulting -
Configure system to meet goals
Ongoing process optimization
Experts understand your business needs first
Periodic system evaluations to remain highly-efficient
- IT Outsourcing -
Implementation without outside consultants
Lifetime IT support included
Experts consult with you on with IT infrastructure
Questel handles the tech, so clients can focus on practicing law
- Business Processes -
Additional FTE experts added to meet evolving client needs
Training and support included
Support includes custom reports, updates, workflows
Most support activities are covered under contract
- Customer Service -
Lifetime client ongoing training and support
24/7 access to experts
Same dedicated support team members as implementation
Domestic experts who understand your business to provide the most informed guidance
What are clients saying about our legal support services?
“I’m a huge fan of individualized customer service. It’s the number one most important thing after performance and I think their support rep teams does a really good job with a high level of personal service.”
– Dir Legal Ops, Fortune 100 Insurance Provider
“We worked with their support rep team to customize our workflow and the resulting process is decidedly better than what we had before. On a scale of 1-5, where 5 is amazing and 1 is terrible, I’d say my experience with doeLEGAL is a 5.”
-Dir Legal Ops, Fortune 100 Global Health & Wellness Provider
Speak with an expert?
Discover a full suite of legal support services and find the insights you need to optimize your Legal Tech.
Get answers to your unique questions, and find out why Questel is the right choice.
